Returns and refund policy gives you an option to return items which come under the policy within the specified return period , as detailed on the product details page. However, the return shall be eligible for products that are in good condition, as may be determined by Makeover Tree.
What can I return?
You may request returns for only those items which under the policy listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy.At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned. All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform..
However, if you receive a damaged/defective/wrong product you will still be allowed to exchange the product for reasons as provided in the product description page.
In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.
In circumstances where you return an extra or a different product, Makeover Tree will not be accountable for displacement or replacement of such product and will not be responsible for its delivery back to you.
What are the return options?
Certain products on Makeover Tree will have two return options available: (a) Wrong/Defect item return option, and (b) all return option. If a product does not have the above-mentioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page.
Will my return be free of cost?
If you have opted for an all return option, you may return the product free of cost no matter what the reason.
If you have opted for the Wrong/Defect return option, you may return the product free of cost if fault with the product lies with the promise. The following are the faults which lies with the promise
The following faults will need to be verified before arranging return free of cost:
- The quality is not merchantable;
- Product has low performance
- Late Delivery
How to return items?
You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product,
How will I get my refund?
- Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.
- If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.
- In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
- If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
- If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Makeover Tree shall not be liable to you in case incorrect bank account details have been provided by you.
- In case of any discrepancies regarding receipt of refund amount, Makeover Tree may request for additional information such as bank statement or any other relevant document.
When will I get my refund?
Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.
Please note that all the customer claims and requests for return/refund shall be subject to Makeover Tree’s satisfaction.
Makeover Tree reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.