The cancellation policy is the scheme provided on Makeover Tree website available at www.makeovertree.com the products being sold on the Platform (“Products”).  This cancellation policy (“Policy”) lays down the mechanism in which an order is placed by the customer .

When can the User cancel an order?

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched.

How can the User cancel an order?

In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.

What are the reasons due to which the User may cancel the order? 

The User may cancel the order for the following reasons:

  • If the order was placed for testing;
  • If the User has placed multiple orders for the same Product;
  • If the expected delivery date is not acceptable for the User;
  • If the User wants to change the shipping or billing address;
  • If the User changes their mind about placing the order;
  • If the User wants to update or change the contract details or the payment mode;
  • If the User wants to change the size or the colour of the Product; or
  • For any other reason.
Cancellation by the website

When can the website cancel an order which has been placed?

The website can only cancel an order within 1 day after the day on which the platform is supposed to dispatch the Product.

What are the reasons due to which the website may cancel the order?

The website may cancel the order for the following reasons:

  • If the ordered Product is not available anymore;
  • If the ordered Product is out of stock
  • If the Product has been lost during transit;

 

Miscellaneous

Makeover Tree reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

 

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